Terms & Conditions

The T&Cs below apply to all bookings – this may be varied from time to time though any changes will be notified. An appointment booked with Meow Magic constitutes a contract and as such the T&Cs herewith are deemed to be accept-ed.

Bookings and Deposit

All bookings are subject to a £20 deposit payable within 24hrs of booking an appointment. If the deposit payment is not made within 24hrs of booking, the appointment will be cancelled by me to allow another customer to book.

Cancellations

A minimum of 72hrs notice of cancellation must be given prior to the arranged appointment to receive a deposit refund. If cancelling and rearranging an appointment with more than 72hrs notice the deposit will be rolled over for the rearranged appointment.

Pricing Quote

A grooming quote will be based on the information you give me about your cat and requirements. If the requirements when I meet the cat are different, I will discuss any extra costs once I have been able to assess the condition and tem-perament of your cat and if agreed the revised price will be paid on the day.

Appointment Reminder

As a courtesy I will send you a reminder message of the booking the day before the appointment – if you can no longer make the appointment or have forgotten the deposit will be forfeited as it is your responsibility to remember the book-ing.

Cat/Owner not Available on the Day

It is your responsibility to make sure your cat is available to groom on the day -inside your property and not hiding. I will wait 15 minutes if you need to locate your cat before I leave and the deposit will be forfeited.

If there is no answer at your home when I arrive, I will try to contact you by phone and wait 15 mins but if you do not arrive within that time again the de-posit will be forfeited and I will leave.

Appointment Payment

The outstanding balance must be paid in full at the end of the appointment before I leave your property by cash or bank transfer.

Health and Safety

For the safety of the groomer and your pet it is required that you disclose on the booking form if your cat exhibits any difficult or aggressive behaviour and any pre-existing health issues.

The groomer will notify you of any health issues discovered during grooming. No liability will be accepted if any health issues are uncovered or aggravated by the grooming process.

If the groomer finds any issues that require veterinary treatment, you will be informed and the appointment may be terminated. The full cost of the appointment will still be payable.

The groomer may terminate the appointment for the health and safety of both the cat and the groomer.